Sanal POS PRO! Partnership Procedure

Purpose

To standardize collaboration processes with SANAL POS PRO! stakeholders to ensure fair competition, transparency and continuity, and to develop our collaboration processes with stakeholders in a healthy and sustainable way.

Subject

This procedure explains the steps to be followed by EticSoft in cooperation agreements regarding service integration, promotion of services, integration of application processes, referral and technical support with payment/electronic money institutions, banks and other financial service providers with the Sanal POS PRO! product group.

Note: This document has no commercial or legal binding nature. All rights and obligations that a cooperation will create for the parties are established through a signed special contract.

Abbreviations

  • Institution: Banking institution making the cooperation proposal
  • Stakeholder: Institution with ongoing cooperation
  • VPP: Sanal POS PRO! abbreviation
  • MM: Member Merchant(s) who are VPP users

Contract Steps

  • The web address of this procedure is sent to the institution making the cooperation proposal for review.
  • Suitable dates are offered to the institution for a meeting to be held in physical or electronic environment.
  • EticSoft participates in the meeting with at least two people in integration and business development responsibilities.
  • Before the meeting date, “EticSoft General Confidentiality Agreement” signed by EticSoft is sent digitally to the institution. The institution is expected to sign the confidentiality agreement and send its digital copy (scanned, pdf etc.) before the meeting. Otherwise, the meeting is postponed.
  • EticSoft presents the VPP product group at the meeting and answers the institution’s questions. Forwards questions about technical infrastructure, documentation, administrative procedures, cooperation expectations and commercial objectives of services to be provided by the institution.
  • Questions and answers in the meeting and other important information are turned into a meeting report and recorded in EticSoft archive. Meeting content and results are kept confidential based on confidentiality agreement.
  • In cases where EticSoft decides cooperation with the relevant institution is appropriate, a standard offer is sent to the relevant institution.

The cooperation proposal is prepared according to the following principles:

  • According to fair competition principles, financial terms of the offer presented to the institution are prepared equivalent to the terms of competing institutions that already have ongoing cooperation process.
  • Time and resource costs of the integration development process in question are determined by EticSoft and shown in the offer content.
  • In case of acceptance of the offer, “VPP Cooperation agreement” is sent electronically to the institution.
  • The institution is expected to print this agreement in two copies, sign both copies and send them to EticSoft’s address by cargo along with the following attachments:
    • Signature circular showing that the person signing the agreement on behalf of the institution is authorized to represent the institution
    • Wet-signed version of confidentiality agreement
    • Document showing the institution is authorized for financial service provided (banking license, activity certificate etc.) (copy/digital version)
    • Copy of institution’s trade registry gazette (copy/digital version)

EticSoft signs the agreement copies and sends one copy to the institution by cargo.

Integration and Cooperation Steps

  • Integration process is organized through communication channel including technical personnel from the institution. Technical development process is completed in shortest possible time.
  • EticSoft applies the checklist prepared for integration development works. Requests the institution to make necessary controls separately and report results.
  • With both parties’ notification that integration is working correctly, transfers information about institution’s service from “VPP-dev” program to “VPP-prod” program making it available to all MMs. Notifies institution via email.
  • EticSoft and institution periodically monitor first five MMs for one month even if they don’t create any support requests. At end of first month, seeks confirmation from institution for first customers.
  • EticSoft creates a special section with institution name in its support notification system. Checks integration between VPP and support system.
  • EticSoft and institution prepare content announcing this partnership separately (visual and text) and publish on their social networks (linkedin, facebook, twitter, instagram etc.).
  • EticSoft publishes institution’s one-paragraph description and sent logo in partners section of VPP website.
  • EticSoft publishes start of relevant partnership process in press release section on main site.
  • Institution publishes text containing VPP’s logo and web link on its official web address.

Basic Principles EticSoft Will Consider in Cooperation Process

  • Proposals for sharing user information or users’ commercial information for sales marketing activities created by an institution wanting to cooperate targeting existing SANAL POS PRO! users with competing stakeholders are rejected.

  • In case of suspicion of violation of relevant legislation such as competition law, personal data protection law and banking law concerning cooperation process, process is terminated or additional commitments may be requested from institution.

  • Institution wanting to cooperate must commit to providing a cooperation-specific communication channel and technical infrastructure that will maintain current customer satisfaction rate throughout process.

  • Since relevant product (Sanal POS PRO!) is developed by EticSoft, contracts regarding use of this product are also prepared by EticSoft and presented to all stakeholders in standard form. EticSoft does not sign different integrator contracts prepared by institutions on their side. Can make stakeholder-specific changes in standard contract.

  • EticSoft does not allow any cooperating institution to access usage statistics and cooperation information of other institutions that are its competitors.

  • While this cooperation process is open to all banking/finance institutions, realization of a cooperation is possible if EticSoft evaluates and approves relevant institution and its services in terms of commercial, ethical or technical aspects.